Refund policy

Return & Refund Policy

At TheElevate, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition

  • The item must be returned in original packaging

  • The product must not be damaged due to misuse or improper handling

  • Proof of purchase (order confirmation or receipt) must be provided

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Customers can request a return within 5 working dats from the date of delivery.

If 5 working dats have passed since the delivery date, unfortunately we may not be able to offer a return or refund.

To initiate a return request, please contact us at:

Email: theelevate21@gmail.com

3. Refund Process

Once we receive your returned item, it will be inspected by our team.

After inspection:

  • If the return is approved, your refund will be processed

  • The refund will be issued to your original payment method

Refunds are typically processed within 7 working dats after approval.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

4. Exchange Options

If you received a product that is damaged, defective, or incorrect, you may request an exchange.

To request an exchange, please contact us at:

Email: theelevate21@gmail.com

Our support team will guide you through the exchange process.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 5 working dats of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item

Once verified, we will arrange a replacement or refund as appropriate.

6. Non-Returnable Items

Certain items may not be eligible for returns due to hygiene, safety, or product category restrictions.

Examples may include:

  • Personal care products

  • Items marked as final sale

  • Used or damaged items caused by customer handling

These restrictions help us maintain product quality and safety for all customers.

7. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

If a return is approved due to a product issue on our side, TheElevate may cover the return shipping cost.

Shipping charges are generally non-refundable.